**Refund Policy**
Last updated: 02/13/2024
Thank you for choosing 12 Tribes LLC for your web and app development needs. We strive to ensure that every client has a positive experience with our services. Please read our refund policy carefully.
**1. Scope**
This refund policy applies to all services provided by 12 Tribes LLC, including but not limited to web development, app development, and any related services.
**2. Refund Eligibility**
We offer refunds in the following circumstances:
– If the project has not been initiated and the client requests a refund within 7 days of making the initial payment.
– If there is a documented technical issue that we are unable to resolve, and it prevents the completion of the project.
– If the client is not satisfied with the initial design concepts and requests a refund before any revisions are made.
**3. Non-Refundable Items**
The following items are non-refundable:
– Any third-party costs incurred on behalf of the client (e.g., domain registration, hosting fees, etc.).
– Any work completed by 12 Tribes LLC, including but not limited to design concepts, development work, and consulting services.
**4. Refund Process**
To request a refund, please contact us at sales@12tribellc.com with your refund request and the reason for the refund. We will review your request and respond within 7 business days.
**5. Contact Us**
If you have any questions about our refund policy, please contact us at sales@12tribellc.com.
**Changes to This Refund Policy**
This refund policy is effective as of 02/13/2024 and will remain in effect except with respect to any changes in its provisions in the future, which will be in effect immediately after being posted on this page.
We reserve the right to update or change our refund policy at any time and you should check this refund policy periodically. Your continued use of the service after we post any modifications to the refund policy on this page will constitute your acknowledgment of the modifications and your consent to abide and be bound by the modified refund policy.
**Contact Us**
If you have any questions about this refund policy, please contact us at sales@12tribellc.com.